Shipping policy
At Derived, we are committed to providing a seamless shopping experience. Below are the details of our shipping policy to ensure transparency and convenience for our customers.
Processing Time
- Orders are processed within 1-3 business days after payment is confirmed.
- Please note that processing times may be extended during peak shopping periods, holidays, or promotions. We will notify you of any significant delays.
Shipping Methods & Delivery Times
We offer the following shipping options:
-
Standard Shipping
- Estimated delivery time: 5-10 business days
- Cost: Flat rate $5 or Free for orders over $75
-
Express Shipping
- Estimated delivery time: 2-4 business days
- Cost: $15
-
International Shipping
- Estimated delivery time: 10-15 business days
- Cost: Calculated at checkout based on destination and weight.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.
- If you do not receive your tracking information, please contact our support team at derived.enquiry@gmail.com.
Shipping Restrictions
- We currently ship to most countries worldwide. However, some regions may have restrictions.
- Customers are responsible for any customs duties, taxes, or fees applied to international shipments.
Lost or Delayed Shipments
- If your order has not arrived within the estimated delivery time, please allow an additional 3 business days for unforeseen delays.
- For assistance, contact us at derived.enquiry@gmail.com with your order number.
Incorrect Address or Undeliverable Packages
- Please ensure your shipping address is accurate at checkout.
- Derived is not responsible for delays or additional costs incurred due to incorrect addresses.
- Undeliverable packages will be returned to us, and additional shipping charges may apply for re-shipment.
Returns and Exchanges
For information on returns, exchanges, or refunds, please refer to our [Return Policy].
At Derived, your satisfaction is our priority. If you have any questions about our shipping policy, feel free to reach out to our team at - derived.enquiry@gmail.com.
This policy can be updated periodically to reflect changes in shipping services or company practices. Check back regularly for updates.